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Common Troubleshooting Tips

Assessment Login Issues

First Troubleshooting Step: Clear Browser Cache & Retry

Sometimes login issues are caused by saved browser data. Please try the steps below:

  1. Close all open browser tabs and windows.
  2. Clear your browser’s cache and browsing history
    • In most browsers, you can do this by pressing Ctrl + Shift + Delete (Windows) or Command + Shift + Delete (Mac).
    • When prompted, choose to clear Cached images/files and Browsing history.
    • If asked for a time range, select All time.
  3. Completely close the browser after clearing the data.
  4. Reopen the browser and click the original assessment link again.

If the issue continues:

  • Try opening the link in a different browser (Chrome, Edge, Firefox, or Safari).
  • Or open the link in an Incognito/Private window.
  • If possible, try using a different device.

If the problem still persists after these steps, please Contact Help Desk so we can assist further.